Terms and Conditions

1. Scope of Agreement

These Terms and Conditions ("Terms") govern the use of the InfoBox digital signage service ("InfoBox Platform" or "Service") and the purchase and use of InfoBox Devices ("Devices"), provided by r00 Group Oy (Business ID: 3488200-5), Eerolantie 17, 36600 Pälkäne, Finland (hereinafter "InfoBox" or "we/us"). These Terms constitute a binding agreement between InfoBox and the customer ("Customer") who uses the InfoBox Platform or purchases Devices. By registering for an InfoBox account, using the Service, or purchasing a Device, the Customer agrees to these Terms. If the Customer does not agree to these Terms, they should not use the Service or Devices. These Terms are intended for business customers (B2B), not consumers. If there is a separate written agreement between the Customer and InfoBox, that agreement shall prevail over these Terms in case of any conflict.

2. License Grant

InfoBox grants the Customer a limited, non-exclusive, non-transferable license to access and use the InfoBox Platform (including any associated InfoBox applications) during the Subscription term, solely for the Customer's internal business purposes and in accordance with these Terms. This license allows use of the Service only on the number of screens or Devices for which the Customer has paid subscription fees. The software and Service are licensed, not sold, to the Customer.

The Customer is responsible for maintaining the confidentiality of its account login credentials and ensuring that only authorized personnel access the Service. The Customer agrees to use the Service in compliance with all provided guidelines and applicable laws. Except as permitted by mandatory law, the Customer shall not copy, modify, distribute, sell, or reverse engineer any part of the InfoBox software or Service without InfoBox's prior written consent. The Customer also shall not use the Service to provide a competing product or as a service bureau for third parties without a separate agreement with InfoBox.

3. InfoBox Devices and Hardware

If the Customer purchases InfoBox Devices (such as InfoBox's Android-based media player units for digital signage), the following terms apply. InfoBox will arrange delivery of Devices to the Customer; standard shipping within Finland is free of charge (shipping fees and availability to other regions may vary and will be communicated if applicable). Title to each Device passes to the Customer upon full payment of the purchase price and delivery of the Device. Until full payment is received, InfoBox retains ownership of the Device.

InfoBox Devices come with a 24-month warranty from the date of delivery. This warranty covers defects in materials and workmanship under normal intended use. If a Device fails due to a manufacturing defect within the 24-month warranty period, InfoBox will, at its option, repair or replace the Device at no additional cost to the Customer. The Customer must notify InfoBox's customer support of any defect within a reasonable time upon discovery and follow the provided instructions for warranty service. The warranty does not cover defects or damage resulting from accident, misuse, unauthorized modifications, improper installation, or other external factors not inherent in the Device.

InfoBox offers a 30-day return policy on Devices. Within 30 days of receiving a Device, the Customer may return it for any reason for a full refund of the purchase price, provided that the Device is in like-new condition with no damage and is returned in its original packaging. To initiate a return, the Customer should contact InfoBox for a return authorization and follow the given return shipping instructions.

4. Subscription Fees and Payment Terms

Use of the InfoBox Platform is subject to the payment of subscription fees as per InfoBox's current pricing plans. Subscription fees are generally charged per digital display (or per Device) under management. Billing Cycle: Subscription fees are billed annually in advance. The first billing occurs when the Customer upgrades from a free trial to a paid plan (or otherwise starts a paid subscription), and subsequent subscription terms will renew and be billed annually. The subscription will automatically renew for successive one-year periods unless the Customer cancels the subscription in accordance with Section 6 (Termination) below.

Payment Methods: The Customer can pay subscription invoices by credit/debit card (handled through our secure payment processors, such as Chargebee/Stripe) or, if offered, by manual invoicing. By choosing credit card payment, the Customer authorizes InfoBox (and its payment processor) to charge the subscription fee automatically at the beginning of each annual billing cycle. If paying by invoice, the Customer agrees to pay the invoice by its due date (typically within 14 days of the invoice date, unless otherwise stated). All fees are stated and payable in Euros (EUR), unless specified differently.

Taxes: All prices and fees are listed exclusive of Value Added Tax (VAT) or other applicable taxes, unless expressly stated otherwise. Applicable VAT (e.g., Finnish VAT at the standard rate) or sales taxes will be added at checkout or invoicing time according to the Customer's billing address and applicable laws. The Customer is responsible for paying any such taxes. If the Customer is tax-exempt or eligible for reverse charge VAT, it must provide valid documentation to InfoBox in advance.

5. Free Trial

New Customers are entitled to a one-time free trial of the InfoBox Platform for a period of 14 days ("Free Trial"), unless otherwise offered by InfoBox. During the Free Trial, the Customer can use the Service with full functionality (or as limited by InfoBox's trial conditions) without charge, and no payment information is required to start the trial. The Free Trial is intended for evaluation purposes and may not be combined or repeated by the same Customer (or affiliated entity) without InfoBox's permission.

At the end of the 14-day Free Trial, the Service will automatically deactivate or restrict access unless the Customer chooses to continue with a paid subscription plan. InfoBox will generally provide a reminder or prompt for the Customer to select a plan as the trial expiration approaches. If the Customer upgrades to a paid plan, the trial content and settings will carry over to the paid account without interruption. If the Customer does not subscribe to a paid plan when the trial ends, InfoBox may suspend or delete the trial account and any content or data stored in it after a grace period. InfoBox has no obligation to retain Customer content beyond the trial period unless a paid subscription is activated.

6. Term and Termination

Term: The subscription term for the Service begins when the Customer first subscribes to a paid plan (or as otherwise specified, e.g., at the end of a Free Trial) and continues for one (1) year, unless a different term is agreed. Thereafter, the subscription will automatically renew for successive one-year terms until it is terminated by either party as described below.

Cancellation by Customer: The Customer may elect not to renew the subscription for any subsequent term by providing notice of cancellation before the end of the current paid term. This can be done through the account settings or by contacting InfoBox support. The cancellation will take effect at the end of the then-current subscription period, and the Customer will not be billed for the next term. The Service will remain active until the end of the period for which payment has been made. No prorated refunds are provided for mid-term cancellation by the Customer, except as required by law or expressly agreed by InfoBox.

Termination by InfoBox: InfoBox may choose not to renew the subscription at the end of a term by providing at least 30 days' notice to the Customer prior to the renewal date. Additionally, InfoBox reserves the right to suspend or terminate the Customer's subscription for cause with immediate effect if the Customer materially breaches these Terms. Material breaches include, but are not limited to: failure to pay fees when due, misuse of the Service (e.g., using it in violation of Section 9 or any law), or other violations that remain uncured after written notice from InfoBox.

7. Data Protection and Privacy

InfoBox is committed to protecting Customer data in accordance with applicable data protection laws. Personal data provided by the Customer or collected by InfoBox in connection with the Service will be processed in compliance with the EU General Data Protection Regulation (GDPR) and Finnish data protection legislation. Customer data (including content and any personal data within it) is stored on secure servers located within the European Union, specifically in Finland through Google Cloud services. InfoBox's Privacy Policy provides detailed information on what personal data is collected, the purposes of processing, and the rights of data subjects.

If InfoBox processes personal data on behalf of the Customer as part of providing the Service (for example, if the Customer uploads personal information to the platform), InfoBox will act as a data processor and the Customer as the data controller under GDPR. In such cases, upon request, the parties will enter into a Data Processing Agreement (DPA) to ensure compliance with Article 28 of the GDPR and other relevant laws. InfoBox will implement appropriate technical and organizational security measures to protect Customer data against unauthorized access, loss, or alteration.

8. Intellectual Property Rights

All intellectual property rights in and to the InfoBox Platform, the Devices, and any related software, documentation, logos, and materials are and shall remain the exclusive property of InfoBox (r00 Group Oy) or its licensors. These rights include, but are not limited to, copyrights, trademarks, trade names, logos, domain names, trade secrets, patents, and know-how associated with the Service and Devices. Except for the limited license granted to the Customer under these Terms, no rights or ownership of any intellectual property are transferred to the Customer. The Customer shall not remove or obscure any copyright, trademark, or other proprietary rights notices on the InfoBox Platform or Devices.

9. Customer Content and Use of Service

The Customer retains all rights and ownership to content, data, graphics, videos, messages, and other materials that the Customer uploads or posts to the InfoBox Platform or displays using the Devices ("Customer Content"). InfoBox does not claim ownership of Customer Content. By using the Service, the Customer grants InfoBox a non-exclusive, worldwide, royalty-free license to host, store, reproduce, modify (for technical optimization, e.g. transcoding media), transmit, and display the Customer Content solely for the purpose of operating and maintaining the Service according to these Terms.

The Customer is responsible for ensuring that its Content (and use of the Service): (a) does not infringe or misappropriate any intellectual property or proprietary rights of third parties; (b) does not violate any laws or regulations (e.g., data protection laws, copyright laws, or advertising standards); and (c) is not defamatory, obscene, harassing, hateful, or otherwise objectionable or unlawful. The Customer agrees not to use the Service to upload or disseminate any malicious code (e.g., viruses) or any content that could harm the Service or other systems.

10. Service Availability and Maintenance

InfoBox strives to ensure that the Service is reliable and accessible at all times, but no specific uptime guarantee is provided under these standard Terms. From time to time, scheduled maintenance or updates may result in temporary service interruptions. InfoBox will aim to schedule planned downtime outside of peak usage hours and, when feasible, will provide advance notice to Customers (for example, via email or an announcement on the platform) of any significant maintenance downtime.

11. Disclaimers of Warranties

Except as expressly set forth in these Terms (for example, the Device warranty in Section 3), the InfoBox Platform and Devices are provided on an "as is" and "as available" basis without any express or implied warranties. To the maximum extent permitted by law, InfoBox disclaims all warranties and conditions of any kind, whether oral or written, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. InfoBox does not guarantee that the Service will meet the Customer's requirements or expectations, or that operation of the Service will be uninterrupted, error-free, or secure.

12. Limitation of Liability

To the fullest extent permitted by applicable law, in no event will InfoBox (r00 Group Oy), its affiliates, officers, employees, agents, or subcontractors be liable to the Customer for any indirect, incidental, special, consequential, or punitive damages of any kind. This includes, without limitation, damages for lost profits or revenue, lost or corrupted data, business interruption, loss of goodwill, or costs of procuring substitute services, arising out of or related to the use of (or inability to use) the Service or Devices, or the breach of these Terms.

In no event shall InfoBox's total cumulative liability to the Customer for any and all claims arising from or relating to these Terms or the Service (including use of any Devices) exceed the amount actually paid by the Customer to InfoBox for the Service in the twelve (12) months immediately preceding the event giving rise to the claim. If no fees have been paid (for example, during a Free Trial period), InfoBox's total liability for all claims shall not exceed EUR 50 (fifty euros).

13. Publicity Rights

InfoBox reserves the right to identify the Customer as a user of the InfoBox Service and to use the Customer's name and logo in marketing or promotional materials (such as on the InfoBox website's client list or in sales presentations). InfoBox will typically begin such use no sooner than three (3) months after the Customer's initial use of the Service, to ensure the Customer has had sufficient experience with InfoBox.

If the Customer prefers not to be used as a reference or does not consent to InfoBox's use of its name or logo, the Customer can opt out by notifying InfoBox in writing (e.g., via email). Upon such a request, InfoBox will refrain from or cease the use of the Customer's name and logo in future marketing materials.

14. Assignment

The Customer may not assign or transfer any of its rights or obligations under these Terms to any third party without the prior written consent of InfoBox. Any attempted assignment in violation of this provision shall be null and void. InfoBox may assign or transfer this agreement, in whole or in part, to any affiliate or as part of a merger, acquisition, sale of assets, or other corporate reorganization, or by operation of law. InfoBox will inform the Customer of any such assignment.

15. Force Majeure (Uncontrollable Events)

Neither party will be liable for any failure or delay in performing its obligations (except payment obligations) if such failure or delay is caused by events beyond that party's reasonable control ("Force Majeure"). Force Majeure events include, but are not limited to, natural disasters (e.g., earthquake, flood, hurricane), fire, acts of government or regulatory agencies, war, terrorism, civil unrest, pandemics, strikes or other labor disturbances, power or telecommunications outages, or failures of third-party service providers.

16. Changes to Terms

InfoBox may update or modify these Terms from time to time. In case of any material changes, InfoBox will provide advance notice to the Customer by appropriate means, such as by email or by posting a notification within the Service, at least 30 days prior to the changes taking effect (unless a shorter period is required to comply with legal requirements). The notice will outline the intended changes and the effective date. It is the Customer's responsibility to review any such notice and the updated Terms. If the Customer continues to use the Service after the updated Terms go into effect, that continued use will constitute acceptance of the changes.

17. Governing Law and Dispute Resolution

These Terms and the use of the Service and Devices are governed by the laws of Finland, excluding its conflict of laws principles. The U.N. Convention on Contracts for the International Sale of Goods (CISG) shall not apply to this agreement. The parties agree that any disputes arising out of or relating to these Terms or the Service shall first be attempted to be resolved amicably through negotiation between the parties. If a dispute cannot be resolved informally within a reasonable time, it shall be finally settled by the courts of Finland. The Customer and InfoBox agree to the exclusive jurisdiction of the Finnish courts.

18. Language Versions

These Terms have been drafted in both English and Finnish languages. Both language versions are equally official and binding. In the event of any discrepancy or conflict between the language versions, the Finnish version shall prevail to the extent of the conflict. The parties may communicate in either Finnish or English, but the Finnish text shall be considered primary in the interpretation of the agreement.

Contact Information

If you have any questions about our terms and conditions, please contact our customer service:

Email: customer@infoboxi.com